What are the cultural values of Germany?
German people tend to be thrifty, be sensible, and respect one another’s privacy, and they typically respect the structure and laws of society to an above-average degree. There is no place that this sense of ‘order’ is more apparent than in German business culture.
Which is the highest paid job in Germany?
The 20 Highest-Paying Jobs in Germany
- Portfolio manager. Average annual salary: €80,200 (£67,840 / $92,850)
- Programme manager. Average annual salary: €80,000 (£67,670 / $92,620)
- Lawyer. Average annual salary: €80,000 (£67,670 / $92,620)
- Software architect.
- Legal consultant.
- Risk manager.
- Channel manager.
- Pilot.
What does good customer service mean to Germans?
For Germans good customer service means regular availability, fast answers to questions as well as honesty and reliability. Unfortunately those expectations are not always fulfilled, no matter which channel is used.
Are Germans really sceptical about chatbots?
Even though the mentioned study showed that Germans are sceptical about chatbots, there are some areas where they can foresee using chatbots in the future. One of those areas was customer service, where 41\% of respondents said that they could foresee using them in customer service at some point in the future.
Is Germany still a service desert?
According to the study, 71\% still perceive Germany as a Servicewüste, which translated means service desert. There is still room for improvement when it comes to digitizing the customer service experience for German customers.
Why are German companies so slow to innovate?
Michael Zeif, Head of Customer Service at WirWinzer GmbH says cost optimization, or the price performance ratio, is a main reason why German companies are acting a bit slower. “Many “Mittelstand” companies are known for innovation and quality, but they are also known for, ‘Think three times, act once’ i.e. build slow but strong.