What approaches can be used to solve a problem?
The Problem-Solving Process
- Define the problem. Differentiate fact from opinion.
- Generate alternative solutions. Postpone evaluating alternatives initially.
- Evaluate and select an alternative. Evaluate alternatives relative to a target standard.
- Implement and follow up on the solution.
Can you provide an example of a time when you went above and beyond for a customer?
Example of a Time You Went Above and Beyond in Retail/Customer Service: I was working as a customer service supervisor and helping a customer return an item. However, from behind the customer service desk, I saw someone drop a glass jar of sauce, which shattered on the floor.
How do you answer Tell me about a time when you missed an obvious solution to a problem?
How to answer “Tell me about a time when you missed an obvious solution to a problem.”
- Describe a specific situation. Instead of providing a general answer, consider describing a specific situation.
- Explain why you missed the obvious solution.
- Establish that you learned from your mistakes.
What is a good example of going above and beyond?
Here are some examples of things people do when going above and beyond the call of duty: Working overtime and/or weekends with or without being asked. Doing something outside your job description because a responsible party was unavailable.
How do you answer Tell me about a time when you went above and beyond?
Make sure you use an example that shows you as the leader who exceeded expectations instead of an example that shows you following a coworker’s idea to go above and beyond. Let the interviewer know how much effort and time you dedicated to achieving a better outcome with your extra work.
How have you motivated others give me an example?
When motivating others, I tailor my responses to their personal strengths and capabilities. For example, at my last job, we had a team member that was never fully invested in the project. In order to motivate him, I made a conscious effort to stop by his desk every morning.
Can you give me an example of a time when you had to make a quick decision?
“I didn’t want this customer to get angrier, so I had to think quickly about what to do. I was able to prevent the customer from making a scene that would have upset other shoppers. My manager was also happy that I asked for their help rather than just giving money to an angry customer to pacify him.”
How would you go above and beyond for a customer?
Thinking about the customer’s wants and empathising with them. Listening to and understanding the customer’s needs. Being empowered to go above and beyond the customer’s expectations.
How do you go above and beyond in an interview?
5 Tips for Your Answer
- Select a real previous experience you had, and make sure you are honest about it.
- Choose a specific situation that you can relate to the new job and is one of your greatest accomplishments.
- Emphasize the actions that were “above and beyond” the set of expectations.
- Show your proactiveness.
Can you give me an example of a time when you went above and beyond your role?
How do you answer tell us about a time you went out of your way to make a difference to someone that improved their day?
Example Answer: They would need to work late for several days including the upcoming weekend to try to finish on time. I had done their tasks before, so I volunteered to help them. I worked hard with them, including many extra hours, and we were able to meet the deadline.