Can you get a refund on eBay if item is broken?
If the item you received arrived damaged, doesn’t match the listing description, or if it’s the wrong item, you’re covered under the eBay Money Back Guarantee. You can return it even if the seller’s returns policy says they don’t accept returns.
What happens if eBay buyer damaged item?
You can give a partial refund for items returned opened, used or damaged. You’ll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. Seller Protections: We Have Your Back. The protections apply whether you ship the item to a buyer in the US or internationally.
Is everything on eBay covered by money back guarantee?
eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn’t arrive, is faulty or damaged, or doesn’t match the listing.
Can I return a laptop from eBay?
If the item arrived in a condition other than what was said in the listing (or you got the wrong item), you can always return it. If the buyer won’t cooperate, eBay will just refund you directly if you escalate to them.
What happens if buyer sends back item damaged?
If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it wasn’t packaged correctly, some sellers might provide a partial refund to account for the loss in the item’s value.
What happens if an eBay item is not as described?
If you don’t receive an item you purchased, or if it’s not as described, you can use the Resolution Center to resolve your problem. In most of cases, we cover the purchase price plus original shipping. If you have a problem with a purchase, your first step is to open a case with the seller to resolve the problem.
Who is responsible for return postage eBay?
The seller pays for return postage if the item was damaged, faulty, or doesn’t match the listing description, or if they offer a free returns policy.
Does eBay protect buyers?
We guarantee that you will get the item you ordered or get your money back. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing.
Who pays for return on eBay?
The seller
Who pays for return shipping? The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn’t match the listing description.
Should I Buy eBay buyer’s insurance?
Buy insurance and have USPS to be responsible for the item. And to pay extra for shipping as a favor makes even less sense. If you are blaming someone other than yourself, get out of the selling business. Ripped off by yet another buyer! Ebay’s Buyer Wins no matter what policy.
What happens if a buyer does not return an item on eBay?
If the buyer does not ship the return by the specified date, eBay may close the return request 2 business days after receiving the returned item. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller’s behalf
What is eBay money back guarantee and how does it work?
Use TAB key to navigate results. eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn’t arrive, is faulty or damaged, or doesn’t match the listing.
What happens if the buyer receives the wrong item?
Sellers are required to deliver the item as it was described in the listing. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn’t offer returns.