Who comes first employee or customer?
For most organizations, customers indeed come first. With the changing nature of the workforce, it’s time to change our views. If it works for our customers, wouldn’t it (shouldn’t it) work for our employees? Time has come to work on enriching the employee experience just as we do the customer experience.
WHO SAID Employees First Customers Second?
Vineet Nayar
Preview — Employees First, Customers Second by Vineet Nayar “Unless the company becomes obsessed with constant change for the better, gradual change for the worse usually goes unnoticed.”
What is employee first policy?
People, in their personal and professional lives, are motivated to fulfil their most basic needs before moving on to higher ones. The focus of an employee-first strategy thus must be aligned to the needs of the employees and what motivates them to come to work every single day.
What is an employee first culture?
“An Employee First Culture is built on the concept that employees are the best asset of any company, and they need to be encouraged and appreciated,” says Dr. Shell. “When appreciation goes up in an organization, quality tends to go up.
Why is it important to put employees first?
Put your people before your profits Showing existing and potential customers that you care about your team and will never go against your values will eventually bring more business than that which you might have potentially lost by placing your employee first.
Does the customer come first?
‘If you want people in the stores to take care of the customers, you have to make sure you’re taking care of the people in the stores’. A simple philosophy that many successful leaders, including Sir Richard Branson, founder of the Virgin Group, follow today is ‘the customer comes second, your people come first’.
What is HCL employee first policy?
The company has a network of offices in 26 countries. Its central philosophy is ‘Employee First, Customer Second’, which empowers over 77,000 employees to create real value for the customers through engagement. ‘Employee First’ is a management approach, proposed by HCL’s CEO, Vineet Nayar.
How do you promote people first?
Here are some tips to help your managers lead engaged, high-performing teams:
- Gain alignment.
- Ensure employee voices are heard.
- Recognize employees.
- Have genuine one-on-ones.
- Align employees to company success.
- Provide real-time, honest feedback.
- Walk the talk.
How do you put your employees first?
The Most Successful Organizations Put Their Employees First
- Build an awesome culture.
- Invest in professional development.
- Give your employees the tools they need to succeed.
- Let your workers be as autonomous as they can be.
- Solicit employee feedback regularly.
- Recognize your employees’ great work.
What happens when you put first?
Putting people first is a philosophy backed up by a set of actions which prioritizes the people of an organization above all else including shareholder value and profits, even if it means that leaders must make personal sacrifices.