Is Exotel good?
Overall: My overall experience is very good, creating workflows in exotel is very easy, even voice quality is awesome, and the dashboard is very user-friendly. Pros: Exotel support team is very active and helpful.
How Exotel works?
How It Works: Exotel ties up with various telecom operators and procures numbers from them and connects them with its software, to be given to clients on demand. Exotel gets its revenues from actual usage of the telephone and a monthly rental that is charged.
Is Exotel a product based company?
Exotel is a cloud telephony platform that powers communication for enterprises, startups and small and medium enterprises in India and Southeast Asia….Exotel.
| Type of business | Privately held company |
|---|---|
| Headquarters | Bangalore , India |
| Founder(s) | Shivakumar G Ishwar Sridharan Siddharth Ramesh |
| Industry | Telecommunications |
What is cloud telephony services?
Cloud telephony is a type of unified communications as a service (UCaaS), essentially enabling organisations to run a business phone system through their internet connection. Also commonly known as cloud calling, cloud telephony offers business voice services, run and managed by a third-party operator or host.
What is Exotel calling?
Exotel is a cloud telephony platform that powers communication for enterprises, startups and small and medium enterprises in India and Southeast Asia.
What is IVR full form?
Interactive voice response or IVR is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu.
What are the benefits of a cloud based phone system?
Benefits of a Cloud-Based Phone System
- Fully-Integrated Communications System.
- Control Over Modes of Communication.
- Top Line Business Features.
- Mobility and Ease of Use.
- Time Management and Efficiency.
- Flexibility to Scale Up (and Down)
- Business Continuity.
- Improved Customer Service.
Why is cloud communication important?
Cloud communications are important because they can help reduce your businesses running costs. Traditional on site hardware can be costly, especially for businesses with under 10 users; whereas cloud communications offer a low monthly cost per user.
How do I delete my Exotel account?
Go to “My Account” (The Spanner icon) and click on “Company Info” on the left and you will find a “Close entire account” button. Once you close your account, The following will happen: All your numbers will be put back into the pool so that other people can buy them.
What is IVRS system?
Interactive voice response or IVR is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu. It then performs actions based on the answers of the caller through the telephone keypad or their voice response.
How IVR facilitates the customers and enhanced the customer relationship?
Simply put: An IVR helps agents triage customer needs. They’re able to prioritize calls based on clients whose concerns are urgent or can be solved quickly. This makes resolution times faster and improves the customer experience.
How do you use IVR?
The caller listens to the IVR system menu, responds by pressing a key on his or her phone, and the system reacts accordingly. Based on the caller’s answers, the IVR either provides him or her with the required information (e.g. account balance, order status, etc.) or routes the call to the correct agent.
Why choose Exotel for your API integration?
Exotel’s APIs are fast, simple, and well-tested. Thus, your developers can quickly integrate communication functionalities with your existing software applications. In terms of reliability, Exotel consistently achieves 99.99\% uptimes.
What is Exotel’s security?
The Exotel’s platform is ISO 27001:2013 certified and provides multiple layers of security to protect sensitive customer data. In 2019, Exotel powered more than 4 billion calls and connected 375 million people across the world. (To put things in perspective, that number is a few million more than the population of USA).
Why choose Exotel for cloud telephony?
Exotel is the only cloud telephony provider that maintains a dedicated service status page. This page provides our customers with transparent and accurate realtime information and incident updates. Exotel’s customer happiness team values your time and truly cares about your success.
How many people does Exotel connect?
In 2019, Exotel powered more than 4 billion calls and connected 375 million people across the world. (To put things in perspective, that number is a few million more than the population of USA). Focus on building your business. Leave the communication to us. Exotel is the only cloud telephony provider that maintains a dedicated service status page.
https://www.youtube.com/watch?v=iFQmXdTSiow