How do I check my proposal on AliExpress?
To check your dispute progress, go to the My Orders page and click Refund and Disputes in the menu of the top left corner of the page. Carefully check the proposal from the seller.
How do I add evidence to a dispute on AliExpress?
– If you are not satisfied with the offered solution or asked to provide more evidence, please click Edit to Update Proposal, click Upload Evidence to provide new evidence to support your request.
How do I appeal a dispute on AliExpress?
The first one is to go to the My Orders section of your AliExpress account, choose the product in question and press the Open Dispute button. The second one is to scroll the AliExpress website to the very bottom and follow the Disputes and Reports link.
How does refund work on AliExpress?
When the seller approves your refund, you can send the tracking number of the package to AliExpress, and you will get your refund automatically. If you want to return any product, you should make sure it’s undamaged, unwashed, and in the original packaging.
Why is AliExpress asking for appeal?
Here, the Aliexpress Appeal process comes into the picture. We are talking about how you might get your account frozen or get orders canceled due to several reasons. This usually happens when a retailer finds a large number of customers checking out and buying your products and could be suspicious.
Why do I have to appeal on AliExpress?
Due to security reason, card verification(appeal) is required. Please click “Claim on Alipay” button or click to submit document directly. It usually takes 1-3 working days to get a result. But during Shopping Festival, we will make it as soon as possible.
Can you return stuff on AliExpress?
What is AliExpress Free Return Service? With AliExpress ‘Free Return’ service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. It is totally free.
Do you get your money back if you cancel an order on AliExpress?
If your AliExpress order cancellation is accepted, you should get your money back in three to 20 business days. Don’t forget that you have only seven days after your purchase to cancel your order and get a full refund.
How do I know if my AliExpress dispute was approved?
You can invite aliexpress administration for checking your dispute. Just follow your dispute every day and use able chooses. If you see “Seller accept issue”, congratulations your dispute was approved, wait few days for charge back your money.
How do I get my money back from AliExpress?
Go to Aliexpress, then must login. Go to My Orders, find your item in orders list. 1. Link to open dispute. 2. Your item status. 3. Confirm Goods Received link, after Goods Confirmation you lost to able open dispute and get back your money.
What are my rights as a buyer on Aliexpress?
All AliExpress buyers have the right to open a dispute in case of dissatisfaction, as it is a relatively common practice when shopping online. However, for a favorable dispute outcome, it is crucial to understand how the procedure goes and what you, as a client, are entitled to claim.
What are alialiexpress’s refund options?
AliExpress has two refund options. Partial or Full Refund without Returning the Goods The item that has not arrived is subject to a full refund. Partial refunds are provided for cases when the amount of your claims is less than the value of the goods.