What do you do when a Buyer says item not received?
How to Address an “Item Not Received” Claim
- Notifying eBay.
- Notifying PayPal.
- Contacting their local postal carrier.
- Opening a case with the postal carrier involved.
What happens if I sell something on eBay and it gets lost in the mail?
eBay’s position on missing items is clear – buyers are entitled to a refund under the Money Back Guarantee. If the tracking details show that the item has been in transit without movement for more than 7 days (10 for international shipments), refund the buyer the full sale amount including the shipping cost.
Is eBay seller responsible for lost package?
eBay expanded their policies to hold Sellers responsible for the item up to the point of delivery as confirmed by tracking. When an item is lost in the mail the Seller must either send a replacement at their own cost, or give a full refund of the original payment to the Buyer.
How do I close a Item not received case on eBay?
However, if a seller opens an unpaid item case against you, you can only close it from your side by making a payment through eBay checkout. If you pay the seller some other way (like cash or check), you’ll need to ask them to close the case.
Is it illegal to pretend you did not receive a package just to get a refund?
Yes, it’s illegal and is considered fraud. You may be charged with a criminal offense.
Does eBay money back guarantee cover stolen packages?
If your item has gone missing, or if it’s damaged or faulty, most sellers are happy to work with you to resolve the issue. Either way, you’re covered by the eBay Money Back Guarantee. If you bought an item on eBay as a guest, you’re still covered if something goes wrong.
Do companies replace stolen packages?
If it’s a company, they may simply send a replacement following a report that their package was never delivered or went missing — especially large companies like Amazon. Others may not send a replacement but might reimburse you for the cost of the items.
Can eBay automatically take money from PayPal?
Can Ebay Automatically Take Money From Paypal? PayPal will no longer be used to process payments for sellers, instead they will be paid directly into their bank accounts. The eBay selling fees are now deducted from earnings at the time of sale, regardless of how the buyer pays.
How do I appeal a case to a seller on eBay?
To start an appeal, follow these steps:
- Go to your Seller Dashboard – opens in new window or tab.
- Expand Closed without seller resolution to see your options.
- Select See cases and find the item in the list.
- Select See details and then send us an appeal.
What does it mean when it says my package has been delivered?
This is just to confirm that your tracking is 100\% up-to-date and that it definitely says that the package has been delivered, not that it is in transit or out for delivery but that it has actually been delivered and isn’t physically there just yet.
What should you not sell to your customers?
Don’t try and sell your customers something irrelevant, or something that will not be useful to them. Customers are smart, and can pick up on and become irritated by suggestions for useless add-ons and products that do not fit what they are looking for.
Is your product not flying off the shelves?
Sell a benefit, not a product. If your stuff isn’t flying off the shelves, it’s important to look well beyond your product line to what is the real benefit. That’s why we’re adding a rental option to our online marketplace. Now our audience has the option to rent, buy or sell, they don’t have to commit to the product.
What happens if my package is missing from my car?
If after contacting the mail carrier directly and they say that they either do not have the package inside of the vehicle or that they delivered the package to you already and that it is now missing an investigation will begin.