How do you sell to a difficult customer?

How do you sell to a difficult customer?

7 Strategies to Succeed With That Demanding, Difficult Customer

1. Listen patiently. In dealing with a demanding customer, the sales professional should not be forceful.
2. Show empathy.
3. Lower the voice and slow down speech.
4. Imagine an audience.
5. Be wrong to be right.
6. Demonstrate emotional control.
7. It’s not personal.

How do you answer how do you handle a difficult customer?

How to answer “How would you deal with a difficult customer?”

1. Listen carefully to the customer.
2. Repeat what you’ve just heard.
3. Actively sympathize / apologize.
4. Take responsibility to resolve the issue.
5. Remain calm and compassionate.

How do you approach difficult conversations with customers?

How to Handle Tough Conversations with Clients

1. Prepare them for what’s coming, and set expectations early.
2. Emphasize that you’re on their team.
3. Be honest and direct.
4. Listen and validate their feelings.
5. Put yourself in the shoes of the client.

How do you handle a difficult situation?

Be Realistic – change takes time; appreciate the small steps of improvement. Stay friendly – work up to the more difficult topics; don’t make negative comments. Focus on the positive. Be optimistic – remember the good things about this person; try not to generalize criticisms (do not use “always” or “never”).

How do you answer the most difficult customer questions?

Instead of barraging the customer with point-by-point facts and figures, structure your answer in a logical way using an existing customer’s impactful storyline. Demeanor speaks volumes. The most powerful response to the most difficult question isn’t solely the answer you give. It’s also how you say it.

How to deal with difficult customers in the workplace?

Whenever possible, fill in your colleague about the details of the customer’s problem, so there is a limited amount of repetition on the customer’s part. They will appreciate you saving them the time and trouble of explaining their issue all over again.

How do you apologize to a customer for making a mistake?

Apologize, and let them know that you acknowledge an error was made. Being truthful is important in a case like this. Let your customer know that you are working to fix the mistake, and how long it will likely take to be resolved. Show empathy to the customer, and let them know that you would be frustrated too if you were in their place.

How do you turn difficult conversations into loyal customers?

We have a list of tips to help turn those difficult conversations into loyal customers. Apologizing is very important. If you are able to take a breath and think through a series of deliberate steps, you may be able to “de-escalate” things. The key is to put yourself in the customer’s shoes.