How do you handle guest property?
Top Ten ways of handling guest Complaints:
- Listen with concern and empathy.
- Isolate the guest if possible, so that other guests won’t overhear.
- Stay calm.
- Be aware of the guest’s self-esteem.
- Give the guest your undivided attention.
- Take notes.
- Tell the guest what can be the best done.
Who looks after lost and found guest property?
Lost and found procedure In the hotel, one of the most procedure is lost and found, under housekeeping department. An item left behind by guest either in the rooms or Bars & Restaurants in public areas. Identified by any staff and brought under the notice of Housekeeping is termed as “Lost and Found” item.
What is room attendant?
Simply put, a Room Attendant is a Housekeeper at a hotel or motel. In this job, your primary task is to keep rooms clean and sanitized, while maintaining a friendly, professional attitude that is pleasing to the guests of the facility.
Why does the room attendant conduct room checking?
The main Purpose of a room inspection is to catch any problems that may have been overlooked during the cleaning before it is found by the guest and becomes a dissatisfaction and complaints. Executive housekeeper must do it before releasing the room for guest occupancy.
Can hotel keep your belongings?
No, a motel, hotel, or any other landlord may NOT hold a tenant’s belongings to force him or her to pay rent; doing so is illegal, and you could potentially file a police report and press charges (the police may also help you recover your belongings).
What happens if you leave your stuff in a hotel room?
Most hotels will keep a box of lost chargers, converters, and adapters at the front desk to loan out to travelers in need. If you do want that item back, give the front desk a call to see if they have it—the hotel may ship it to you for free, or charge you for the cost of shipping and handling.
Can you tell who cleaned which room in a hotel?
Even the dumbest room attendant knows that whatever the temptation, if it happens, the guest will say something right away as soon as he or she notices the item missing, and there’s always a record of who cleaned which room. In most hotels – and in any well-run hotel – there’s just no way to do it and not get found out. And busted.
How to approach a guest room for cleaning?
When approaching a guest room for cleaning, first check if the guest had placed a Do not Disturb (DND) sign. Some hotels has a Do Not Disturb Lamp / Light next to the door bell and other hotels has door knob card with DND sign. Rooms displaying the “DND” notice not to be disturbed.
What to do when a room boy enters a hotel room?
Housekeeping supervisor should call up the guest and enquire if the service is required. In case there is no response from the guest room then, the supervisor should call up the front desk and check if the guest had already checked out. After confirming that the guest had checked out then the room boy can enter the room with Do not disturb sign.
Can a hotel be liable for the theft of personal belongings?
If an individual’s personal belongings are stolen from their room by housekeeping, the hotel may be liable. Liability of the hotel does not require that the hotel have any knowledge that led to the theft. The guest would only have to prove the hotel was negligent.
https://www.youtube.com/watch?v=6ZSLRLOehUc