Do I have to give someone a refund on eBay?
If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item (“remorse” returns). When a buyer requests a return within the seller’s return policy, the seller must allow them to return the item for a full refund.
Is buyer or seller responsible for lost package eBay?
Under eBay’s Money Back Guarantee rules, sellers must take responsibility for missing items unless tracking information proves that the item was delivered correctly. If a seller does not refund a buyer when required, eBay will forcibly take the funds to resolve the situation.
Can a seller refuse a return?
The buyer needs a valid reason to back out of the contract If you had a valid reason to back out of the contract and the seller is refusing to return the depsosit, then you may have to go to litigation, using the court to force the seller to return the deposit.
Can you refuse a return request on eBay?
You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don’t accept returns. Select Decline the return and then Continue. You have the option of entering your reason for declining the request, but it will not be visible to the buyer.
How long can a buyer request a refund on eBay?
30 days
How Long Does a Buyer Have To Request a Refund on eBay? eBay’s Money Back Guarantee policy gives you 30 days from the actual or latest estimated delivery date to initiate a dispute over a missing or faulty order.
Does eBay money back guarantee cover shipping damage?
If you return the item used, damaged, missing parts, or damaged during return shipping because it wasn’t packaged correctly, sellers may deduct from your refund to cover the loss in the item’s value. For more information, see our Condition of returned items policy.
Who pays for a return on eBay?
The seller
Who pays for return shipping? The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn’t match the listing description.
Is it legal to refuse a refund?
The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days.
What happens if I return an item to a buybuyer?
Buyers may be liable for loss in value of the item if it’s returned in a different condition from which it was received, or if the item is not packaged securely to prevent damage in shipment. In the event that an item is returned used or damaged, some sellers might provide a partial refund to account for the loss in the item’s value.
How do I get a refund from a buyer on eBay?
Refunding your buyer as a seller is simple. Refunds can be issued by you, or by eBay. Your buyer may open a dispute with their payment institution if they believe there’s an issue with their order. Learn how to handle a payment dispute as an eBay seller.
What is the return policy for missing or damaged items?
Returns, missing items, and refunds for buyers. Return an item for a refund. If your item arrives damaged or faulty, you can return it for a refund. If you’ve changed your mind and want to send it back, you can ask the seller if they’ll accept a return. Check the status of your return or missing item request.
Who pays for return shipping on eBay?
Learn how to handle a payment dispute as an eBay seller. Who pays for return shipping—you or the buyer—depends on the reason they’re returning the item and your return policy.