What is an internal knowledge base?

What is an internal knowledge base?

An internal company knowledge base — or an internal KB — is an employee knowledge base created by a company strictly for internal use. Think of it like an internal help center where your employees can get the correct information they need, right when they need it.

What is the main purpose of an intranet?

Intranets are predominantly used by employees to search for information, communicate across an organization, and manage workflows. An example of an intranet is a website that is exclusively used by an airline company to deliver updates and information to its workforce.

What should be on an intranet?

These essential elements likely include news, communities, an employee directory, a search facility and an outlet for leadership communications. Additionally, the intranet should include key areas of content that enables employees to carry out their everyday tasks and find essential company information.

What is a intranet simple definition?

An intranet is a private enterprise network, designed to support an organization’s employees to communicate, collaborate and perform their roles. It serves a broad range of purposes and uses, but at its core, a business intranet is there to help employees.

Why is a knowledge base important?

A knowledge base gives your customers the chance of solving their problems without your help. You get to answer any questions before they even have to ask! A comprehensive knowledge base can significantly reduce the number of phone calls your customers have to make to find answers to their problems.

How do you create a knowledge base?

Here’s the basic process of building a knowledge base:

1. Decide on the core elements of your knowledge base.
2. Choose your knowledge base content.
3. Agree on the structure of your knowledge base articles.
4. Write your knowledge base articles.
5. Add visuals to your content.
6. Publish your knowledge base.
7. Analyze and improve your articles.

What are the types of intranet?

The Three Types of Intranets

• The collaboration platform. This type is very big on two-way publishing. Users publish just as much as they consume.
• The internal Web site. This type is based on one-way publishing.
• The distributed intranet. In larger organizations, your intranet very quickly becomes decentralized.

What is intranet communication?

An intranet is a private network contained within an enterprise that is used to securely share company information and computing resources among employees. An intranet can also be used for working in groups and teleconferences. Intranets encourage communication within an organization.

How do you build a good intranet?

Follow these five steps to create an intranet that’s right for your company.

1. Plan for adoption and change.
2. Outline the intranet’s purpose.
3. Seek input from users.
4. Identify the right solution.
5. Configure the solution.
6. Build the solution.
7. Roll out and measure success.

How do you build a successful intranet?

How to Build a Successful Intranet?

1. Set clear and realistic goals.
2. Identify the core benefits the intranet will provide.
3. Identify the vital business processes that could be improved using the intranet.
4. Define employee’s roles and needs within your intranet.
5. Identify company goals that can be achieved using the intranet.

How do you set up a knowledge base?

What is another word for knowledge base?

In this page you can discover 10 synonyms, antonyms, idiomatic expressions, and related words for knowledge base, like: body-of-knowledge, knowledge domain, MetaGenie, domain, data base, MetaLib, conceptualisation, practical knowledge, expert system and database.

What is intranet and why do you need it?

Intranet: An internal website that customers don’t see but is purely designed to let employees browse through sales enablement materials, marketing collateral, project documents and more.

Can wikis be used as an intranet?

Wiki: While wikis can be used as an intranet, they are designed to encourage real-time collaboration where anyone can edit the files stored on them, much in the way volunteer editors update the articles on Wikipedia pages. In this case, of course, the wiki would still be reserved solely for staff.

What is knowknowledge base?

Knowledge Base: This is a broader way of describing a digital resource that may combine elements of both intranets, wikis as well as business social networking tools that facilitate conversations among employees or teams of coworkers.

What should you look for in a knowledge base?

A knowledge base might contain some sensitive information around salaries, for instance, or customer agreements and supplier contracts that should only be viewed by those with the right level of seniority or clearance. Think about what kind of permissions you’ll need to assign across various individuals and teams before you go live with anything.