Can a buyer return an eBay item after 30 days?
Can I decline an eBay return request after 30 days? Sellers can decline a return request if 30 days have passed because the money-back guarantee has expired. A buyer can still open a request to discuss the order details, but there is no longer an obligation on the seller to accept it for any reason.
How long does a buyer have to return a faulty item on eBay?
eBay’s Money Back Guarantee ensures you will be refunded if you return an item that didn’t match its description, or arrived defective or damaged. You’ll likely have to request a return within 30 days of receiving the item — or longer if the seller has an extended return window.
Can I decline an eBay return request after 30 days?
You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don’t accept returns.
Can a buyer open a case after 30 days?
Buyers can open a case within 30 days of the estimated delivery date and this case is a defect for a seller. The case can be escalated by either party after 8 days and cases close automatically after 30 days.
What is eBay 14 day return policy?
The buyer must send the item back within 14 days of starting a return. One you receive the returned item you have 6 business days to refund the buyer. If you don’t refund them, the buyer can ask eBay to step in for up to 10 business days after the refund deadline.
What happens if you dont refund a buyer on eBay?
If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns.
What happens if I buy a faulty item on eBay?
If the item you received arrived damaged, doesn’t match the listing description, or if it’s the wrong item, you’re covered under the eBay Money Back Guarantee. In most circumstances you can return it even if the seller’s returns policy says they don’t accept returns.
What happens if you buy something faulty from eBay?
If there’s something wrong with your item, you can return it to the seller for a refund or a replacement. If you’ve changed your mind about the item, check with the seller to see if they’ll accept your return. If you bought an item on eBay as a guest, you’re still covered if something goes wrong.
Can I return something on eBay if it says no returns?
Even if you specify “no returns accepted,” under the eBay Money Back Guarantee, the buyer can still return an item if it doesn’t match the listing description.
Can I get a refund after 30 days?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it’s faulty, not as described, or unfit for purpose.
How long can a buyer open a case on eBay?
The eBay Buyer Protection policy states that a buyer can open an Item Not Received case if the item has not been received within the estimated delivery date range posted in the listing, or 7 days after the payment date if an estimated delivery date range was not provided in the listing or invoice.
What happens if eBay seller doesn’t respond to return request?
If the seller doesn’t respond within that time, go to the Resolution Center to escalate the case to Customer Support. When Customer Support decides a case in your favor, we’ll send your refund to the PayPal email address you used to purchase the item. This may take a few days.
What happens if you buy something on eBay and it goes wrong?
If there’s something wrong with your item, you can return it to the seller for a refund or a replacement. If you’ve changed your mind about the item, check with the seller to see if they’ll accept your return. If you bought an item on eBay as a guest, you’re still covered if something goes wrong.
How long does it take to return an item on eBay?
You’ll be able to check on the status of your request during that time, and if the seller accepts your return, you might then need to ship the item back. Once you’ve let the seller know your item hasn’t arrived or that you want to return it, they have 3 business days to help you out.
Does eBay money back guarantee cover delayed delivery?
Either way, you’re covered by the eBay Money Back Guarantee. If you’re still waiting for your item to arrive, you can check to see when it’s due to be delivered. If the estimated delivery date has passed, let the seller know so they can help you out.
What happens if an item doesn’t arrive on Amazon?
If your item hasn’t arrived, you can let the seller know and they’ll have to either send a replacement or give you your money back. If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it. Most sellers are also willing to accept returns if you’ve just changed your mind.